Privacy Policy
Last Updated: October 1, 2026
Buy The Aura operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience (the “Services”). Buy The Aura is powered by Shopify, which enables us to provide these Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our Services, make a purchase, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact details: Your name, billing address, shipping address, phone number, and email address.
Financial information: Payment method, transaction details, payment confirmation, and other payment-related information. Payment card information may be processed directly by payment providers.
Account information: Your username, password, preferences, and settings, if you create an account.
Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
Communications: Information you provide when contacting customer support or communicating with us.
Device information: Your IP address, browser type, device information, network connection, and other identifiers.
Usage information: Information about how and when you interact with our website and Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you: When you place an order, create an account, complete a form, or contact us.
Automatically: Through cookies and similar technologies when you visit our website.
From service providers: When providers collect or process information on our behalf.
From partners or third parties: Where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and improving our Services: To process payments, fulfill orders, arrange shipping, manage accounts, handle returns and exchanges, remember preferences, and improve your shopping experience.
Marketing and advertising: To send promotional communications and display relevant advertisements, where permitted by law and subject to your preferences.
Security and fraud prevention: To authenticate accounts, detect suspicious activity, and help protect our store and customers.
Customer communication: To answer inquiries, provide customer support, and send order confirmations or important service updates.
Legal compliance: To comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies.
How We Disclose Personal Information
We may disclose personal information to third parties when necessary for legitimate business purposes, subject to this Privacy Policy and applicable law. These parties may include:
Shopify and other service providers that support website hosting, payment processing, analytics, customer support, storage, order fulfillment, and shipping.
Business and marketing partners that help us deliver or measure advertising, where enabled and permitted by law.
Shipping providers and other parties when necessary to fulfill your orders.
Third parties when you direct us to share information or provide consent.
Affiliates or related business entities, if applicable.
Legal authorities or other parties when required by law or necessary to protect our rights, customers, or business.
Third-party service providers may process information according to their own privacy policies and applicable legal requirements.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our Services to provide and improve the Shopify platform.
Information you submit through our store may be transmitted to Shopify and its service providers, which may be located in countries other than your country of residence.
Shopify may also process certain information under its own privacy policies and terms.
To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third-Party Websites and Links
Our website may contain links to third-party websites or online platforms. These websites operate independently of Buy The Aura and may have their own privacy and security policies.
We encourage you to review their policies before providing personal information. We are not responsible for the privacy practices or content of websites that we do not control.
Children's Data
Our Services are not intended for children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children where such collection is prohibited.
If you believe a child has provided personal information to us inappropriately, please contact us using the details below so we can review the matter and take appropriate action.
Security and Retention of Your Information
We take reasonable measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide our Services, process orders, maintain business records, comply with legal obligations, resolve disputes, and enforce applicable agreements and policies.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain personal information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications or targeted advertising where applicable.
You may unsubscribe from promotional emails using the unsubscribe link included in those messages. We may still send necessary non-promotional communications, such as order confirmations and service updates.
To submit a privacy request, contact us using the information provided below. We may need to verify your identity before processing your request. Some rights may be subject to exceptions under applicable law.
We will not discriminate against you for exercising privacy rights that apply to you.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to contact your local data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed in countries outside your country of residence, including countries where Shopify and our service providers operate.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.
When we make changes, we will update the “Last Updated” date on this page and provide additional notice where required by applicable law.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to submit a privacy request, please contact us:
Store Name: Buy The Aura
Last Updated: October 1, 2026
Phone: +971 50 640 2597
Email: Buytheaura@gmail.com
Address: Damasus street, Dubai